Frequently Asked Questions
Several options are available to you. The following options are available via the online shop.
- prepayment
- Klarna Instant Bank Transfer
- PostFinance
- PayPal
- The invoice
For orders up to CHF 160.00, there is a delivery charge of CHF 8.50. For orders over CHF 160.00, we waive the delivery charge.
We offer recipes without lactose or gluten. We even have products that are completely free of any allergen according to the German Food Information Regulation (LIV). Despite high hygiene standards, trace amounts are technologically unavoidable and cannot be completely ruled out. We recommend that those with severe allergies avoid these products, even if they contain less than 20 ppm of gluten.
Sustainability is just as important to us as it is to our customers. This means we constantly monitor the origin of our raw materials, and it's part of our commitment to quality that we only use certified and sustainably produced ingredients. If we were to switch entirely to rapeseed oil, sunflower oil, or soy, this would mean increasing the cultivated area by up to six times that of a palm plantation. From an environmental perspective, this represents no improvement. GELO Gourmet is committed to protecting rainforests and therefore uses only certified palm oil from sustainable sources.
Glutamate provides the rich, savory umami taste. This is the fifth basic taste, after sweet, salty, sour, and bitter. Glutamate is obtained from sugar cane or beets through natural extraction processes. It enhances and intensifies the natural flavor to a certain extent. Therefore, a large amount of glutamate doesn't necessarily mean a lot of flavor. Rather, it complements and makes products more satisfying. Naturally, you'll find many products at GELO without added glutamate.
Still questions?
Do you have a question or would you like a personal consultation? We're happy to help.